Privacy Policy

Last updated: 3 July 2026

1. Who we are

A Proper Look (ABN 71 431 449 090) is a Brisbane-based AI consultancy operated by Warrick Rundle. We can be contacted at hello@aproperlook.com.au.

2. What information we collect

We may collect personal information when you:

• Contact us by email or phone
• Request a discovery session or trial
• Engage us for services

Information collected may include your name, email address, phone number, business name, and details about your business operations relevant to the services you've requested.

3. How we use your information

We use personal information to:

• Respond to your enquiries and deliver our services
• Send information you've requested about our services
• Improve how we operate

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. AI services

Where we provide AI-powered phone receptionist services, calls may be processed by third-party AI platforms (including Retell AI and ElevenLabs) to generate voice responses. Call transcripts may be retained for service improvement and troubleshooting purposes. We will inform you of this prior to any trial commencing.

5. Data storage and security

Personal information is stored securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access. We retain information only as long as necessary to provide our services or as required by law.

6. Access and correction

You may request access to, or correction of, your personal information at any time by contacting us at hello@aproperlook.com.au. We will respond within a reasonable timeframe.

7. Complaints

If you believe we have handled your personal information incorrectly, please contact us first. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to this policy

We may update this policy from time to time. The current version will always be available at this URL.